Wednesday, April 20, 2011

Dear Dritz

I recently purchased your product Sew On Painted Treasures. However, your product gave me a great deal of grief and exasperation. While it printed well, and photo result was acceptable, removing the paper was absolutely awful. No way was that paper coming off in anything but shreds. Even tweezers didn't loosen it in anything but shreds, nor did steaming over the teakettle.

Searching the Internet and my Quilt Guild, friends, and Local Quilt Shop gave me no solutions to this problem. Your instructions on the package are clear and concise, but do not mention possible problems, such as this.

Only my own blog post gave me an answer, which was, "heat the printed sheet back up with a hot iron, and this would loosen the paper. Perhaps including this suggestion on the package as well as "add several score lines across the back" would be very helpful to your sales, product development, and marketing people. Even with the heat, I wasn't able to remove all of the remaining paper in one action.

After days of frustration, I hardly think the product was worth the effort.

8 comments:

Toni said...

Ugh, sorry for your frustration Elaine. I wish I could have told you sooner. I learned it that hard way as well - and it goes for any product like this, not just Dritz's.

Nancy said...

I hear ya because I tried everything, too, and only exasperation led me to try the iron.

Purple Pam said...

How exasperating indeed! Those are things that happen to me all the time. I think I have this "dark cloud" hanging over my head sometimes. I am sorry to hear my cloud has relatives in other states!!!

Gari said...

Well stated: good for you.

Alycia said...

How frustrating! Thanks for sharing the info tho!

Belinda said...

...Uh oh.....thanks for the heads up on this product!!

MARCIE said...

These companies better pay attention because news spreads like wildfire over the blogs! Good luck Elaine!

Meggie said...

I do hope you wrote to the Company! I have found some satisfaction, in complaint, but have had mixed results, afterwards. Always worth a try!